Still a dreamer…Old Memories and New Hopes

Frustration! Not So Terrible

When I lived in New Jersey a lifetime ago, I always assumed my washing machine and dryer would live forever. We had Maytag and that was their reputation. So while I didn’t take humans for granted, I did take my washing machine and dryer very much for granted. As a matter of fact, they are what I miss most in New Jersey….except for a rare few people I love from my other life with my wonderful husband. When occasionally my machines stopped performing, I would call a service person and like magic they were fixed. Now I live in an apartment in New York City, and machines are in laundry room and not my responsibility.
So what is my responsibility…….. is me, and the machines that have to keep working? My phone and my computer.
The last two days I have been on the phone trying to get information re Medicare and Aarp. My iPhone and computer. Yesterday I was only on the phone for five hours and got very little info that I needed. Voila, they told me to call Social Security which I did, and was told the wait would be over one hour. Just to myself I said f this and hung up. I literally was on the phone for five hours with no satisfaction. I also gave name and date of birth about thirty times.
Today was a different issue. No internet connection on phone or computer. I immediately called my provider which happens to be Spectrum, hoping it was a location issue. That’s easy since its their problem and would be repaired or whatever it requires to fix and all will be fine. But alas it was with my modem and router. I should be embarrassed to say I didn’t know one from the other. Actually, I don’t know the difference or I didn’t until today. I was on the phone with Apple and Spectrum for several hours but with a huge difference. I owe huge gratitude to Ally at Apple. She was knowledgeable and extremely patient. She even called me back when we were disconnected. She also realized it wasn’t an Apple problem, but with my modem and router. So I called my provider and to my surprise, got someone immediately willing and able to help. I also had a quick lesson in those two mysterious boxes. Very easy now to know the difference. Don’t know if you can relate, but when it comes to wires and taking them in and out, and unplugging devices, I get very nervous and think everything is going to just disconnect and will have to wait a week to find out what I did wrong. Oh, didn’t want to forget that Ally said if I have a problem to please call her and she gave me her contact information. A miracle in my opinion. Now I’m beginning to feel like a tech genius plugging wires in and out and nothing is blowing up. Spectrum advisor was very helpful and extremely patient. Issue solved. She asked if I would take part in a survey and the end of the call. I know it sounds so easy…..five simple questions and you do on your phone..1-10 is your choice to answer. 1 not satisfied to 10 totally satisfied. Here’s the tricky part…they tell you how to do 10. I have no clue and end up giving a 9. At the end of survey you can leave message and I have left the same message several times over the last few months. “I meant to answer 10 on all questions, but not sure how to put in so leave 9. As you can see the tech part of my life is not where my strengths are strongest.
So today not as frustrating… When I think of what’s going on in this county and the rest of the world, I realize spending hours on the phone is pretty easy compared to trading places with anyone else. I have a friend who is helping in a country across the world where people are starving and being murdered. Over the years, gratitude has taken over any real complaining. It’s part of the mindfulness experience of how to live….if you’re fortunate to have the choice.

Comments on: "Frustration! Not So Terrible" (6)

  1. susan schrenzel said:

    Well written and I relate…….just the words scared me.
    I now know my modum but router not so much.
    Hope I don’t need to find out any time soon.

  2. I have had those days where you feel like you are a hamster in a cage spinning your wheel and getting nowhere. Spending hours on the phone with people when I know more than they do and I could do THEIR job better than they can.. grrr. It is frustrating. Then you have those awesome experiences where you make one call and all is well. I’m glad you had one of those days. Like you, I will always do the survey and sing the praises of the Customer Rep because those are few and far between.

    • Great to hear Courtney your take. Its a perfect way of explaining “those days.” True also when one person who knows what they are doing makes all the difference and you definitely want to give praise. I wrote a blog once about giving a shout out when service is good. It just makes the experience a happy one. Always good hearing from you. xoxo

  3. Katherine M said:

    I have had nothing but problems with my computer since I have been out here.  The long waits are nothing new.  Every time it rains or snows the T.V., does not work.  To make a long story short I got help for the Internet from Toshiba and it has worked ever since.  Hopefully, it will continue to remain problem free.  All it cost was $19.95. Microsoft is another bane of my life.    

    From: mother nature is a man and other observations.. To: cornwall551@yahoo.com Sent: Tuesday, February 28,

  4. We get accustomed to our tech things working without problems. Hope yours stays problem free. Always look forward to your comments, Thank you Katherine.

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